Case Studies
Real Results. Real Customers.
Discover how Frank’s Mr. Plumber has delivered reliable plumbing solutions to homeowners and businesses across Western New York. We don’t just fix plumbing problems—we deliver peace of mind. Our case studies are real stories from customers who needed a solution fast and wanted it done right the first time. Whether it’s a sudden emergency or a complex installation, our team steps in with the expertise and care it takes to get the job done efficiently, safely, and with lasting results.
Trusted by Homeowners and Businesses Across Buffalo and the Surrounding Areas
We’re proud to serve the Western New York community with honest service and high-quality plumbing solutions. From single-family homes to commercial kitchens, we’ve tackled a wide range of projects that speak to our versatility and commitment to excellence. These case studies offer a closer look at how we turn plumbing problems into success stories—always putting our customers first.
Case Study #1
Sewer Line Replacement Restores Peace of Mind and Customer Confidence
Client: Homeowner in
Tonawanda, NY
Technicians: Brian, Tom, Dan, Adonte, Kyle
Service: Full Sewer Line Repair, Interior Trap Replacement, Drain Line Analysis
The Challenge
The homeowner was initially facing an unresolved sewer issue that had been misdiagnosed. A previous recommendation suggested a spot repair, which could have led to recurring problems and significantly higher costs down the line. Frustrated and concerned, the homeowner called Frank’s Mr. Plumber to properly assess and resolve the issue.
The Solution
Frank’s Mr. Plumber quickly mobilized a team of professionals to address the sewer line concerns from start to finish:
- Brian provided a clear, honest reassessment, advising that a full sewer line replacement would be more cost-effective in the long run than a temporary fix.
- Tom and his crew arrived early to excavate the front yard, identify the root cause, and initiate external repairs.
- Upon discovering further issues with the interior trap—where roots and blockages had lodged—Dan took charge of the basement work, cutting through concrete and keeping the area as clean as possible despite water exposure.
- Special care was taken to preserve and protect surrounding fixtures, including a built-in cabinet and nearby electrical switches.
- Adonte and Kyle handled the original assessment, mapping the drain and stack system before creating a comprehensive plan to execute the repairs properly.
The Results
Full-System Resolution: Both exterior and interior sewer issues were identified and fixed, preventing future blockages and costly repairs.
Transparent Communication: Each crew kept the homeowner updated at key stages, creating a sense of trust and control throughout the process.
Respect for Property: Technicians took extra precautions to protect the home’s interior and landscaping during a complex and invasive job.
Customer Satisfaction Restored: The company took responsibility for earlier miscommunications and exceeded expectations to deliver a long-term solution.
"Man it's been a long weekend and couple of days for me. Mr. Franks stepped up and made right what was made wrong . He fixed an issue that wasn't his and that was his and that shows character and class and someone that understands the importance of listening to their customers. I want to start off by saying thank you to Brian for reminding me what I already knew and that a spot repair would only end up turning into a whole sewer line repair anyway and would've cost me double what I ended up paying.
I want to thank Tom for getting me up bright and early Tuesday morning to start tearing up my front yard as if I didbt already have enough broke. But he got down to the root of the problem and got me squared away from the outside but found that we needed to get the trap out anyway cause that's where the cable and roots had lodged. I want to thank Dan for his work in my basement and for keeping it as clean as feasibly possible with the water that got down there and then having to cut the concrete down there. There was also a little cabinet if you will built around it to kind of hide the CO and they did a good job of removing it and protecting a light switch I had there.
Finally thank you to Adonte and Kyle for addressing the initial problem that got this roller coaster rolling in the first place. They came in, analyzed tbe situation checked where the drains and stacks were located and then came up with a game plan to get the job done. All crews were quick, efficient, polite, mindful of the property and tried to keep me informed at different junctures along the way. This is what I expected when I called the first time and you went above and beyond so I thank you and your guys immensely for a job well done and peace of mind for me for a while. Thanks so much"
Jeffrey Allen
Case Study #2
Fast, Friendly, and Professional Water Shut-Off Valve Replacement in Extreme Cold
Client: Homeowner in
Tonawanda, NY
Technician: Bryan Randall
Service: Main Water Shut-Off Valve Replacement
The Challenge
A homeowner in Tonawanda, NY, needed to replace their main water shut-off valve—a critical plumbing component located in the driveway. The job required urgent attention and had to be completed during a period of extreme cold weather.
The Solution
Bryan Randall, a technician from Frank’s Mr. Plumber, conducted a prompt and friendly estimate visit. Impressed by his professionalism and positive demeanor, the homeowner scheduled the service. Bryan returned shortly after, braving the freezing temperatures to perform the replacement. He maintained a positive attitude throughout the entire process and took the time to explain each step along the way.
The Results
Timely Service: Estimate and repair were completed quickly and efficiently.
Exceptional Attitude: Bryan remained upbeat, kind, and focused—even in harsh conditions.
Clear Communication: The technician thoroughly explained the process and ensured the homeowner understood the work performed.
High-Quality Workmanship: The repair was clean, effective, and done with great care.
"Bryan Randall came out did an estimate with a smile and speed. Before I knew it I was scheduling service to have my main water shut off replaced and he was here today again with a smile and kindness. He was out in this extreme cold to get to my shut off in the driveway and never once did he get upset or frustrated. Very kind man who clearly loves his job. Absolutely pleased with his service, speed, cleanliness, and knowledge. He explained his steps along the way and went over everything after. Service was top notch! 😃😃 Thank you for all you do! Highly recommend Frank’s Mr. plumber. Photos are before and after of the replacement shut off service I had done."
Meghan Rogers
Case Study #3
Sewer Line Replacement Restores Peace of Mind and Customer Confidence
Client: Homeowner in
Tonawanda, NY
Technicians: Mike, Kyle, Dan
Service: Drain Tile Flushing, Root & Sludge Removal, Drain Inspection with Camera
The Challenge
The homeowner was initially facing an unresolved sewer issue that had been misdiagnosed. A previous recommendation suggested a spot repair, which could have led to recurring problems and significantly higher costs down the line. Frustrated and concerned, the homeowner called Frank’s Mr. Plumber to properly assess and resolve the issue.
The Solution
Mike began the service by visiting the property to assess the issue. After a thorough inspection, he recommended flushing the entire drain tile system to remove the root intrusions and sludge buildup. An appointment was scheduled, and Kyle and Dan arrived on time to perform the service. They worked diligently for over three hours, flushing the lines and carefully clearing out all obstructions. Later that afternoon, Mike returned with a camera to inspect the cleaned system and ensure the work was successful. The video inspection confirmed the lines were now clear and functioning as they should, bringing peace of mind to the homeowner.
The Results
Thorough Cleaning: The drain tile system was restored to full functionality, eliminating blockages that could have led to costly damage.
Efficient, Professional Team: The technicians were prompt, diligent, and respectful of the home, providing service with care and expertise.
Continued Confidence: The homeowner has used Frank’s Mr. Plumber for multiple projects over the years—including a full drain tile installation, basement wall crack repairs, and even a cement driveway—thanks to the company’s consistent quality of work.
"Mike came to the house to assess the issues I was having with my drain tile. He recommended my drain tile system had to be flushed out and an appointment was set for today. Two fine gentlemen Kyle and Dan came to the house and worked over three hours flushing out my system and getting rid of roots and sludge. Mike came back this afternoon and put a camera through and everything looks great. They have done many jobs in my house from doing all the drain tile, even a cement driveway, drain tile in my basement and fixing the cracks in my basement walls over the years. They give exceptional service and I am very satisfied with what they have done in my house for years."
David Maynard
Why It Pays to Hire a Professional Plumber
Hear From Our Satisfied Customers
In honor of Women's History Month Frank's put on an evening plumbing class for women which I attended with a friend.
Abby, Mike and Frank were incredibly welcoming and generous with their time for this free event. Mike and Frank traded off during the presentation and their passion for their work was obvious. They let us ask as many questions as we wanted and provided thorough explanations of common household plumbing issues. Always make sure your sump pump is plugged in before you call a professional!
I especially appreciated that they were very clear that they would not be making any sales during or after the class. If you want to set up an appointment you have to call the next day. There was no pressure to buy anything, it was truly just a free service to better the community and that is hard to find these days.
- Katie Z
Verified Yelp Review
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