Frank's responded immediately to my emergency problem, which arose after using two other plumbers. He devised a solution to a difficult problem, gave us a detailed estimate on the solution, as well as a timetable, and then he and his crew stuck to the plan. They had to totally redo our sewer system, installing a second sump pump in the basement under the cement, and replacing all our pipes out to the main sewer line. They did such a good job and were so professional on the job that we then hired their cement division to replace our entire driveway, and sidewalk which had buckled, due to the sewer draining right under them. We also had them redo our very cracked cement patio.. We then had Frank's replace our furnace, which was leaking gas.
From start to finish, Frank himself was checking on every crew and all the work being done. I had his personal cell phone, (which he answers himself, immediate), to call if I had any questions or concerns. We found him to be honest, upfront, (funny!), and delightful to deal with. When his crew's left, they left no mess and the job was perfect: we were very happy. Today, if we have any issues that any of his divisions can handle, we call Frank first. He's our "go-to" guy.