from customers I've helped!
"Jerry worked very hard to keep the overall cost fo the repair down. I can't tell you how much we appreciated..."
Debra W. of Depew, NY
Jerry worked very hard to keep the overall cost fo the repair down. I can't tell you how much we appreciated his efforts!
"Donny explained what the problem was and how he was going to fix it. Friendly, honest service."
Jill C. of Amherst, NY
I've used Mr. Plumber at my home, as well as Frank's Basement Systems. So I called Mr. Plumber for to replace the drain tubing and clean the furnace.
Donny explained what the problem was and how he was going to fix it. Friendly, honest service. I've worked with other companies that were rude to myself and my staff.
Thanks to Donny, you do a great job!
"I am writing to you today to thank you for your time and effort in taking care of my concerns with the work..."
Beth B. of Tonawanda , NY
Dear Mr. Plumber,
I am writing to you today to thank you for your time and effort in taking care of my concerns with the work that was done at my house. As you know, it was an extremely stressful circumstance for us. I do want to convey to you my appreciation for Scott's consideration and keeping my best interest in mind. His customer service is something you do not see every day. I did receive my refund and am glad something could be worked out. So far, so good on keeping water running without another frozen pipe situation!
Again, I want to thank the people I spoke to about my bill; Tom, Pat, and to Scott, the plumber, who did the work.
In the Spring, I do have plans to get the crawl space and pipes insulated!
This winter needs to end!!!
Tonawanda , NY
"Dear Mr. DiMaria,
Your company recently installed a sump pump in the crawl space of my home, in my..."
Walter L. of Tonawanda, NY
Dear Mr. DiMaria,
Your company recently installed a sump pump in the crawl space of my home, in my opinion a somewhat difficult and challenging task.
I want to take this opportunity to express my complete satisfaction with the entire operation and experience. I especially want to strongly commend the work ethic, pleasant demeanor and technical expertise of your employee Dave Priester. He is a stellar representative of your company. Dave very patiently and clearly answered my many questions, and displayed a remarkable devotion to his job and your organization. In my opinion, he is a very valuable asset to your company.
In addition, I also want to praise the work ethic and performance of his assistant Tom, and Darrin who expertly diagnosed and remedied my intial crawl space flooding problem.
I will certainly recommend Mr. Plumber and your other associated companies to my relatives, friends and associates.
"I needed my cast iron sewer line removed. Your company was professional, prompt, respectful, friendly, and..."
Kato K. of North Tonawanda, NY
I needed my cast iron sewer line removed. Your company was professional, prompt, respectful, friendly, and patient with my questions. I appreciate your company. I can depend and trust thta the work is completed to the highest standards.
North Tonawanda, NY
"So, my heat is very good right now and Tom W. went above and beyond to follow-up with a call proving..."
Vanessa P. of North Tonawanda, NY
Service call - furnace did not start. I had purchased a furnace from you in 2015. When furnace was installed Nov. 2015, I could feel some warm heat thru vents but over time, did not seem to heat the house (2 bedroom cape). I always used a space heater when I worked from home. May 1, 2017 - furnace did not start. I called for service and Tom W. came the next day. Tom explained my furnace, the carbon monoxide detector then went to work. Tom mentioned low gas pressure, 2 -stage furnace which by the way (high speed didn't work for the first 1.5 years) that I recall. Also, going up the stairs was always cooler as I traveled upward. We also found spare room had wires disconnected to a booster which I was not informed about during installation. I did explain that I don't use that room (over the garage) during winter but should have been made aware. Tom & I reviewed the disconnect and I opted to keep that unplugged for now.
The past few days, the house has been warm without any complaints, after Tom W. made his changes. In addition, after a few days passing, Tom gave me a quick call to ask if there were any issues.
So, my heat is very good right now and Tom W. went above and beyond to follow-up with a call proving excellent customer service...something that to me personally, seems to by a dying thing. Thank you, Vanessa
North Tonawanda, NY
"I used to use Gross Plumbing. This is the first time I've used you and Jim did a very professional job. I was..."
Emily W. of Niagara Falls , NY
I used to use Gross Plumbing. This is the first time I've used you and Jim did a very professional job. I was very pleased!
Niagara Falls , NY
"I used to use Gross plumbing this is my first time using you since you took over. You fixed my garbage..."
Gail W. of Lewiston, NY
I used to use Gross plumbing this is my first time using you since you took over. You fixed my garbage disposal Anthony was very professional and pleasant.
Tom Walsh from Frank's Mr. Plumber
Title: Divisional Manager
Hometown: Kenmore, NY
Hobbies: Family and Sports
Family: Married with four children, Ethan, Lauren, Evan and Hunter
Bio: Tom is a graduate of St. Patrick’s Parochial School in Salamanca, NY, Archbishop Walsh High School in Olean, NY, Broome Technical Community College and University of Buffalo. He honed his technical skills through the years of courses and technical seminars and continues to do so. Tom is passionate about having the best products installed by top technicians in their perspective fields so the consumer can look forward to less hassles and worries when it comes to their heating, cooling or plumbing needs. Tom is also an ardent supporter of installing energy saving products to both cut consumers utility cost and at the same time increase the safety and comfort level in their homes which is usually a consumer’s biggest investment.
Tom enjoys the challenges that come with the job and solving consumer’s concerns. Because of this philosophy Tom solves many problems that are either technically beyond the average company or too challenging for them and the result is usually dismal and disappointing. Tom tells customers just what they can expect in terms of savings and comfort from what he proposes.
Plumbing Education and Certifications:
Professionally Certified Building Performance Institute Specialist
Ferris State University Certified Universally in Refrigeration
Tom is a U.S. Navy Veteran